Hi Chelsea,
Thank you for contacting AVG Community Support.
We are really sorry to know this. We'll certainly check and help you out.
Initially, please clarify whether you receive any malware alet notification from AVG in PC or on mobile?
If so, share us the screenshot of it for better clarity. Once, we analyze it, we'll help you accordingly.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Also, provide us the email address registered with AVG.
I have a Malware allert and it is named shell. I can't find it outside of avg and it keeps telling me to disable this app as it is part of the system and can't be removed. I have the most updated version of avg. I don't know what to do.
Hi Chelsea,
Thank you for contacting AVG Community Support.
We are really sorry to know this. We'll certainly check and help you out.
Initially, please clarify whether you receive any malware alet notification from AVG in PC or on mobile?
If so, share us the screenshot of it for better clarity. Once, we analyze it, we'll help you accordingly.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Also, provide us the email address registered with AVG.
Hi Chelsea,
Thank you for the reply.
I understand that your AVG Antivirus for Android notified you that your apps were found as malware. I apologize for this inconvenience, and I'll gladly help.
This is a false detection from our side. We are aware of the issue, which has been escalated to our developer team. Our virus specialists are already working on a fix. We apologize for the inconvenience caused and ask for your patience while we resolve this problem.
For now, I suggest you to click the ignore option.
If you have any questions, feel free to let me know.