Aek,
We apologize for the inconvenience caused.
Could you please confirm whether your companies mobile launcher program is detected as malware by AVG mobile product?
May I know the name of the AVG mobile program installed on your mobile?
May I know the Operating system installed on your phone?
Please feel free to get back to us for further assistance.
Thank you.
Dear Team,
My company is mobile phone manufacturer who currently provides service to one carrier operator in Thailand. We have supplied android phone to our customer along with firmware (like launcher).
Recently, we are testing our system by running avg scanned but the result show that our launcher is a malware suspicious. Even, it doesn't have any add on advertising or else. This result costs a tremendous loss to our business. We also have tried by running nod32 scanned which results differently that there is no malware suspected.
Could you please clarify why your system detects our launcher as malware?
I would be very appreciated if I can get the feedback from your team very soon. Please feel free to contact me anytime at aek@vivatel2007.com.
Thanks & Regards,
We apologize for the inconvenience caused.
Could you please confirm whether your companies mobile launcher program is detected as malware by AVG mobile product?
May I know the name of the AVG mobile program installed on your mobile?
May I know the Operating system installed on your phone?
Please feel free to get back to us for further assistance.
Thank you.