Hi Brian,
Please accept our apologies for the inconvenience caused.
This was a false detection & our developers has already fixed it by whitelisting the specific file.
In this regard, we'd suggest you to ensure that your device is connected to internet, check for update (Open AVG program - Menu - Settings - Updates - Check for update - Restart device after successful update) & let us know if it helps.
Hi,
I've been getting the following error message but I can't disable the app. Can anyone help?
Malware detected
Android system contains malware that could harm your device. It is installed in the system partition and cannot be uninstalled. Instead you must deactivate the app from the system settings.
Thanks,
Brian
Would of been helpful if an email was sent to let your user's know this was the case,
I have just spent the whole day trying to fix the issue. Stressed out of mind with all the issues over the world currently with internet hackers and I use my phone for everything. Thankfully I have now just
came across Brians question. THANKYOU FOR ASKING BRIAN YOUR A LIFE SAVER.
Hi Brian,
Please accept our apologies for the inconvenience caused.
This was a false detection & our developers has already fixed it by whitelisting the specific file.
In this regard, we'd suggest you to ensure that your device is connected to internet, check for update (Open AVG program - Menu - Settings - Updates - Check for update - Restart device after successful update) & let us know if it helps.
Hello Melissa,
We are really sorry for the inconvenience caused. We will forward your feeback to improve our product and services. You can update the program to resolve the issue with false positive detection. If you need any further help with us, feel free to contact us at anytime. Have a great day!!!