Malware found but will not resolve

Hi Adam.
We'll certainly look into this. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions to upload the screenshot.

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AVG found malware on my pc but when I click 'resolve' nothing happens. I've seen that other users had this issue but I did not find a public solution. The malware is located in C:\Users\Adam\AppData\Local\Packages\microsoft.windowscommunicationsapps_8wekyb3d8bbwe\LocalState\Files\S0\5 However the file which AVG says contains the malware is an applesupport.pdf that does not exist in this folder so I can't manually remove it. I have screenshotted the warning but I can only add a web address when I click on 'upload image' and not a jpeg stored on my pc.

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