My AVG scan found an issue that 'needs to be resolved' - malware in the diverse engine. Unfortunately, I couldn't disable it, so it remains unresolved. Grateful for any suggestions/help. Thanks.
Hi John,
We are glad to help you.
We will check and help you with this issue.
If possible, please share us the screenshot of AVG scan in order to check and help you further.
For taking a screenshot, please refer to this article: https://bit.ly/3LRnbbf
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you and keep us updated.
Thanks, was just sending the screenshot as requested, and you also mentioned checking the 'quarantine folder'. As mentioned the issue seems like it's been resolved.
Hi John,
We are glad to help you.
We will check and help you with this issue.
If possible, please share us the screenshot of AVG scan in order to check and help you further.
For taking a screenshot, please refer to this article: https://bit.ly/3LRnbbf
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you and keep us updated.
Thank you for updating the status, John.
We're glad to know that the issue has been resolved.
In case, if the issue persists or need assistance, feel free to contact our AVG mobile support.
Have a great day, stay safe online with AVG!
Any method to Secure My Website related to Intercom system with AVG online. I want to secure it so please guide me with the possible ways to secure it.
Hello Diana,
We'd like to point you in the right direction.
We do have a specialized team who deals with Business products.
In this regard, we would request you to reach our concerned AVG Business support using the below link, they will certainly help you with that,
https://support.avg.com/business?l=en
Thanks for your understanding.
Any method to Secure My Website related to Intercom system (website removed) with AVG online. I want to secure it so please guide me with the possible ways to secure it.
Weird - as I was preparing my screenshot(s) to send to you, after around 6 deep scans confirming the threat, almost exactly 24 hours after it was found, it was 'gone' ('no threats found')! Is it possible there's a lag in the scan findings (unlikely I would have thought) or that thealware was temporary?
John, thank you for sharing the screenshot.
We do have a specialized team that deals with mobile queries.
In this regard, we'd suggest you to contact our mobile team directly to clarify all your queries about AVG mobile apps.
https://support.avg.com/support_contact_form?l=en
After clicking the above link, please select operating system as "Android" and fill in other requested details. Finally, click on "request answer via email" which will submit a ticket to our mobile team.
Please refer this article to submit your queries using your mobile app.