Malware Problems

Mac products
7

Hello Stu,
We regret for the inconvenience caused.
Could you please let us know the name of the AVG product you have installed in your pc? also provide us the screenshot http://avgclick.me/getscreenshot of the issue you are facing? so that we can assist you better.
Feel free to contact us for any further assistance. Thank you.

8

Thanks for your time and suggestions guys! I seem to have solved the problem on my own. I've been malware free for over 24 hours now!

Thanks again!

1

Hi there

I have what seems like a serious malware issue. When a threat is blocked I quarantine and delete as directed by AVG. The malware keeps coming back! I tried deleting the files I could find manually, as well as quarantine and delete, but that didn't work either. Along with this I deleted my website data and cleared my browser history, but that didn't work either.

Please help!

Stu

3

Hi guys. So for some reason I'm an unable to load a screenshot from my phone and b/c of the malware my computer will not connect to AVG Support

6

Thanks for your time and suggestions guys! I seem to have solved the problem on my own. I've been malware free for over 24 hours now!

Thanks again!

2

Stu, Mac OS support… Please click on the following link (http://avgclick.me/AVGtechnical) and choose Yes for the Question "Are you currently using any paid/trial AVG products?" inspite of using the Free version and fill out your details, select as Mac OS then the name of AVG Program that you installed in your device and in description please completely explain about your issue and finally click on the 'Start Chat' option. You will start a live, online chat with one of the AVG agents. 
AVG Guru

4

Stu, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

5

Hello Stu,
We regret for the inconvenience caused.
Could you please let us know the name of the AVG product you have installed in your pc? also provide us the screenshot http://avgclick.me/getscreenshot of the issue you are facing? so that we can assist you better.
Feel free to contact us for any further assistance. Thank you.