Malware resolve not finishing

Hello Maren,
You've reached the AVG community support forum.
I am sorry to hear that even after clicking on resolve, it does not work. Are you facing this issue on Windows or Mac ? I'd request you to navigate to the infected file location on your hard disk and check if the file is present there or not. Would you be so kind to share us the screenshot of the malwars detected page by AVG. To do so, you can follow the instructions in our article Creating a screenshot

Looking forward to hearing from you.

Hi, AVH Internet security has identified malware and I have clicked resolve. It has not been running for an hour and does not finish.

Hello Maren,
You've reached the AVG community support forum.
I am sorry to hear that even after clicking on resolve, it does not work. Are you facing this issue on Windows or Mac ? I'd request you to navigate to the infected file location on your hard disk and check if the file is present there or not. Would you be so kind to share us the screenshot of the malwars detected page by AVG. To do so, you can follow the instructions in our article Creating a screenshot

Looking forward to hearing from you.