Many back warranty

AVG Subscription
7

Hello Joris,

Thank you for reaching us here.

We will certainly take a look into this for you.

Do you suspect that AVG Internet Security is not detecting any malicious files or folders? If so, please let us know to sort it out.

Keep us posted here for quicker resolution.

2

We would like to inform you that the refund of your order has been started.

Once we finish our internal refund procedure, the transaction will be processed by the payment operator. You will receive additional confirmation in a separate e-mail.

Please take a note that the exact time the refunded amount will reach your account depends on payment operators, therefore we can no longer influence this process.

Generally, it should not take more than 7 business days.

1

Hello, 

I just (16/11/2018)  received a renewal for my AVG internet security (2016). I'm not convinced by the maximum security and safety of it. So I want to use the 100 % many back warranty of my 76,99 euro. 
The renewal ordernr. 54324964800
The original ordernr. 53977624900 
Please contact me back if you need more information

3

Hello Joris,

Thank you for reaching us here.

We will certainly take a look into this for you.

Do you suspect that AVG Internet Security is not detecting any malicious files or folders? If so, please let us know to sort it out.

Keep us posted here for quicker resolution.

4

I my first mail I ment "money back warranty.

5

Joris, it is meant refund by 100% money back guarantee. We've processed the refund as you requested.

6

I have no further comments to make.
How will I be informed? By this way or by e-mail.