Message: a red cross on AVG Internet Security and "You are not protected"

AVG Protection
1

This has been like this for 2 days now, but only on my office pc. I can't reach AVG to complain. After all, I have PAID!

2

Hi Norma,

We apologize for the inconvenience caused to you.
We will check and help you with this issue.
May I know the version of your AVG Internet Security program being installed on your PC?
Did you try to repair your AVG Internet Security program and then check if it helps?

You can repair your AVG Internet Security with the following steps:
1. Press your window key and R key together and then type "appwiz.cpl" and hit "Enter"
2. Here you can see the list of installed applications in your PC.
3. Uninstall the conflicting antivirus (If found).
4. Uninstall the AVG Internet Security and click "Uninstall".
5. Now select repair and continue. 
6. Restart your PC.
Please try the above steps and let us know the status of the issue.
If the issue persists, then feel free to write back to this post.
Thank you.