Hello Linda. I am sorry to know this. Do you see any inactive components (Web, computer, Identity, Email) in the AVG user interface. Or if you see any error message stating as "Update failed". In this case please uninstall and reinstall the AVG Antivirus. Please have a look on the article on how to download AVG Antivirus :http://bit.ly/1Cm8C8l. Please do not hesitate to contact us for any further assistance.Thank you.
Paid $39.99 for anti virus protection on 5/23/2015 but get prompts that indicate no longer protected. How do I verify payment?
Hello Linda. I am sorry to know this. Do you see any inactive components (Web, computer, Identity, Email) in the AVG user interface. Or if you see any error message stating as "Update failed". In this case please uninstall and reinstall the AVG Antivirus. Please have a look on the article on how to download AVG Antivirus :http://bit.ly/1Cm8C8l. Please do not hesitate to contact us for any further assistance.Thank you.