Message keep popping up regarding malaware on shopify

Viruses & Threats
4

Here is AsadAzeem.I am working in Law companies in Lahore (https://www.punjablawcompany.com/ ) as a Busniess finance manger. I have also have a problem in my laptop that when I have change my laptop my AVG account is expired But I have completed every process But I didn't resolve my problem of  Malware & Web Threats and I have also secure through anti-virus but it doesn't work.

8

Here is AsadAzeem.I am working in Law companies in Lahore (https://www.punjablawcompany.com/ ) as a Busniess finance manger. I have also have a problem in my laptop that when I have change my laptop my AVG account is expired But I have completed every process But I didn't resolve my problem of  Malware & Web Threats and I have also secure through anti-virus but it doesn't work.

7

Hi Paul.
We'll certainly help you remove this pop up.
Are your receiving it when you visit the shopify website alone or is it random?
Which web browser are you using and please check in a different web browser too.
Next time you see the pop up, click 'See details', share a screenshot of it.

1

Since yesterday on my shopify portal Avg detect and block a malware. 
I keep getting this message every 2/3 minutes:

"we safely aborted connection on Klarittyjoy.com because it was infected with Other: malware-gen (TRJ)"

I cant have this message it will scare customer away. Tested with other antivirus and did not show up.

Problem occur on Firefox and M. Edge

I notice that other people very recently had this problem but their question was not resolved in the community

Thank for your help.
Paul



3

Thank you for sharing the screenshot, Paul.
Please click the "See details" option in that popup. This will reflect the exact file or URL blocked by AVG.
Provide us the screenshot of the popup showing the See detail option to assist further.

5

Hi Paul.
We'll certainly help you remove this pop up.
Are your receiving it when you visit the shopify website alone or is it random?
Which web browser are you using and please check in a different web browser too.
Next time you see the pop up, click 'See details', share a screenshot of it.

6

Unfortunately, we cannot induce the issue at our end.
Please share a screenshot of the threat detection pop up as requested.

2

Here it is…User-added image