Message on avg page says I am not supported

Hello Patricia,

We could see that your AVG Internet Security - Unlimited Devices subscription is valid till 2nd August 2020.
It seems that something wrong with the program.
To check that, provide the screenshot of AVG Internet Security program window here.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

I clicked on the AVG icon to do a scan and there was a big, bold message saying that I was not protected.  My multiple device plan includes the computer and web/email which does not expire until until July of 2020, plus I just purchased the multi device Hacker protection.  Now I have nothing.  What gives.

Hello Patricia,

We could see that your AVG Internet Security - Unlimited Devices subscription is valid till 2nd August 2020.
It seems that something wrong with the program.
To check that, provide the screenshot of AVG Internet Security program window here.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.