Hello Gavin,
We're sorry for the inconvenience caused.
Do you have any other antivirus program installed on your computer?
Could you share the screenshot of the AVG Internet Security program interface here?
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
I have the paid version of AVG and it only expires in Nov 2019
I have restarted my PC twice already and the same message still appears
I do not have any other antivirus program on my PC.
Hello Gavin,
Let's uninstall and reinstall the product which should resolve the issue.
Refer the below links for the instructions:
Uninstalling AVG Internet Security (https://support.avg.com/SupportArticleView?urlname=Uninstall-AVG-Internet-Security)
Install and activate AVG Internet Security (https://support.avg.com/SupportArticleView?urlname=Install-AVG-Internet-Security)
We have included the activation code in the e-mail we sent. If the e-mail is not found in your inbox, do check your spam/junk folders as well.
Keep us informed about the status.