Hi Lois,
I apologize for the inconvenience caused. Please do not worry we will definitely help you with this.
Kindly mention the issue you faced when the VPN was established.
We will check and help you appropriately.
I changed my location on the VPN yesterday and it moved back. I changed it again just now and was able to get into the account I was denied. If it changes back again…I would like a refund. This is just not working for me.
Lois Mossa
I upgraded to a new router on January 4th, 2021. Once connected, I kept getting firewall issues. This did not happen before I upgraded. I also see an unidentified network on my wifi setting. This was not there before either. I disengaged the VPN but this morning I see the unidentified network again! My wifi printer will not respond with this unidentified network (AVG) showing in my wifi. The unidentified network is listed as AVG in the properties. It is causing havoc on my network. I also would like to mention that we have an ethernet cable going up to our garage to a wifi extender which worked before I upgraded the router. It will now only pickup wifi but not internet. I hope you can help.
Thank You,
Lois Mossa
I don't even remember subscribing to this in the first place. When I upgraded my browser, I have had many issues with this VPN. I finally deactivated it this morning. Don't I have enough protection with the internet security?
Thanks,
Lois Mossa
Thank you for the explanation.
Could you mention the version of the AVG program?
Please provide us the screenshot of the unidentified network listed in the WiFi to investigate further.
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
Keep us posted.
I apologize for the inconvenience caused. Please do not worry we will definitely help you with this.
Kindly mention the issue you faced when the VPN was established.
We will check and help you appropriately.
I upgraded to a new router on January 4th, 2021. Once connected, I kept getting firewall issues. This did not happen before I upgraded. I also see an unidentified network on my wifi setting. This was not there before either. I disengaged the VPN but this morning I see the unidentified network again! My wifi printer will not respond with this unidentified network (AVG) showing in my wifi. The unidentified network is listed as AVG in the properties. It is causing havoc on my network. I also would like to mention that we have an ethernet cable going up to our garage to a wifi extender which worked before I upgraded the router. It will now only pickup wifi but not internet. I hope you can help.
Thank You,
Lois Mossa
I changed my location on the VPN yesterday and it moved back. I changed it again just now and was able to get into the account I was denied. If it changes back again…I would like a refund. This is just not working for me.
Lois Mossa
I cannot do any of this!!! I do not understand your technical directions. I took a photo with my phone camera and tried to send that. It says it's too large. When I go into the Ethernet on my network connections, it show AVG!!! I am getting so frustrated. I am having many problems with this VPN. I cannot even access some of my accounts because my security is compromised. Whay am I paying all this money for??? I have AVG Internet Security, AVG Tune up, AVG Driver Updater and AVG Anti-track. I have AVG VPN but have disabled it or so I thought. It's connected to my ethernet. If I don't get this resolved, I will have to find another security option.
I would think you could look up my accounts and see the versions of all my subscriptions. I am not an IT person. Please fix this.
Lois Mossa