Microsoft AutoUpdate Files can't be quarantined

Viruses & Threats
9

Thank you for your reply! Unfortunately, my problem is that I can't get the files INTO quarantine. I do not currently have anything in quarantine as I tend to delete things as soon as I get them in there. 

Here's a screenshot of the message I get if I try to do so. I tried to attach it to the original message but it didn't work for some reason.

https://ibb.co/Y30zyLX

8

Hi Jackie,

We're glad to look into this & help you.
From your description, it seems that the old version of MS has been override & hence, the file might be unavailable.
You can remove the files from quarantine by selecting it & deleting it. Please clarify if you've already tried it.
If so, share us the screenshot of the files in quarantine for better clarity.

1

I ran a scan today for my Macbook Pro and AVG located two files named Microsoft_AutoUpdate_4.21.20030802_Updater and Microsoft_AutoUpdate_4.21.20011301_Updater. However, it tells me they cannot be quarantined because they either got moved, don't exist or I don't have permission to move them. I read that updating Microsoft might help, but it tells me I have the latest version already. How do I get rid of these files? User-added image

4

Jackie, thank you for sharing the screenshot.
Do you have both Windows and MacOS installed on the same PC?

5

Thank you for your reply! Unfortunately, my problem is that I can't get the files INTO quarantine. I do not currently have anything in quarantine as I tend to delete things as soon as I get them in there. 

Here's a screenshot of the message I get if I try to do so. I tried to attach it to the original message but it didn't work for some reason.

https://ibb.co/Y30zyLX

7

Glad to hear that, Jackie.
Thank you for returning to let us know.

6

Hi Jackie,

We're glad to look into this & help you.
From your description, it seems that the old version of MS has been override & hence, the file might be unavailable.
You can remove the files from quarantine by selecting it & deleting it. Please clarify if you've already tried it.
If so, share us the screenshot of the files in quarantine for better clarity.

3

As far as I know, I only have MacOS installed.

2

It's solved now! AVG updated itself on my end and I ran the scan again, this time it was able to quarantine the files properly. Thank you for the assistance, if I find myself with the same problem again I'll let you guys know :slight_smile: