Microsoft base email in Outlook not allowed to connect to server

AVG Protection
4

Hi Johann,

We're glad to look into this & help you.
Please let us know what happens exactly while accessing your private account. Do you receive any error message?
If so, share us the screenshot of it for better clarity.
To check if AVG is causing the issue, please disable it temporarily by following the steps in this article.
If disabling AVG protection fixes the issue, follow the steps that are mentioned below 'Disable individual AVG components' in the above provided article to identify the component & let us know.

5

Hi Dinesh,

Thanks, I followed all the steps and found it was something else.  ooks like the post file got damaged somewhere.  Relinked all mail accounts in Outlook and problem disappeared.

Problem solved, thanks.

1

I have two email accounts in Outlook: one is private and one for my work.  The private one since the weekend won't connect or connects periodically.  My ITC says it is AVG. Where do I choose to allow @live.co… to connect to the server again?

2

Glad to know that your issue has been resolved.

Feel free to reach us for further help.

3

Hi Johann,

We're glad to look into this & help you.
Please let us know what happens exactly while accessing your private account. Do you receive any error message?
If so, share us the screenshot of it for better clarity.
To check if AVG is causing the issue, please disable it temporarily by following the steps in this article.
If disabling AVG protection fixes the issue, follow the steps that are mentioned below 'Disable individual AVG components' in the above provided article to identify the component & let us know.