Microsoft Office and Adobe Photoshop Will Not Open

General discussion
10

I have the same issue on 5 pcs with Windows 10 since Tuneup updated last night. 2 pcs without tuneup are running fine. I contacted support they are working on a fix. I can't find a fix, other than restored windows on one pc and reinstalled apps, and did not install tuneup. I can't do that for all my pcs, takes too long, plus some have lots of apps. Did anyone find a work around?

1

Since I install AVG TuneUp. I'm having the same issue as others. Windows cannot find 'c:\Program Files\Microsoft Office\root\Office 16\OUTLOOK.EXE' Make sure you typed the name correctly, and then try again.  I get a similar message for all Microsoft Office applications and Adobe Photoshop 14. This is happening on all of my computers and is a hindrance to getting work done.

How and when can I get the fix?

11

Have the developers come up with a long-term solution yet?

7

Let us know the steps you followed, Les
Was your issue resolved by those steps?
As informed our developers are working on fix.
I request your patience in this matter.

3

I have applied a fix that was mentioned in another post. It’s essentially a reg edit hack.  Will there be a long term fix?  What will happen to my systems if I uninstall TuneUp?  Will that “fix” the problem or create more problems?

8

I just saw your response.  I put MS Office to sleep and now it will not wake up.  The same problem exists.  It has not been fixed.

4

Thanks for letting us know, Leslie.

To check this further, I have sent an email with the steps to connect to our remote experts.

Please check the email and follow the instructions to start the remote session.

2

Have the developers come up with a long-term solution yet?

5

Hi Les,

I see that you have answered a post that you have fixed the issue.

If you still need any help, please write back in this post.

6

I have the same issue on 5 pcs with Windows 10 since Tuneup updated last night. 2 pcs without tuneup are running fine. I contacted support they are working on a fix. I can't find a fix, other than restored windows on one pc and reinstalled apps, and did not install tuneup. I can't do that for all my pcs, takes too long, plus some have lots of apps. Did anyone find a work around?

9

Hi Les,

I see that you have answered a post that you have fixed the issue.

If you still need any help, please write back in this post.

12

I just saw your response.  I put MS Office to sleep and now it will not wake up.  The same problem exists.  It has not been fixed.