Microsoft says firewall defender off and avg off again

Hello again guys
Im afraid my pc is telling me that windows security firewall is off and also avg protection again…exactly the same as the last twice. Sorry about this.
Ive looked at hacker attacks tho and it says that "Enhanced Firewall is checked"…so, theres no problem is there? Can I just leave it as it is?

Thanks Gents
Colin

That's unfortunate, Colin. We will do our best to sort out this issue. 

In order to determine the exact cause, we would like to offer you a free remote support. I've sent you an e-mail instructions to connect with our remote technician to rectify this issue further. They will fix it completely or escalate it if needed.

If the e-mail is not found in your inbox, do check your spam/junk folders as well. 

Thank you.

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