Microsoft X pro

AVG Protection
8

Hello Fernando,
Thank you for contacting AVG Community Support.
We understand that you are unable to install AVG on my Microsoft X Pro.
We are really sorry to know this. We'll certainly check and help you out.
Could you please let us know the operating system name and version of your device? 
It may also help us to diagnose the issue you are experiencing if you can attach a screenshot of the problem. If you are not sure how to make a screenshot on your device, please find instructions for a variety of devices here: | AVG. (https://support.avg.com/SupportArticleView?l=en&urlname=avg-create-screenshot#:~:text=Albums%20%E2%96%B8%20Screenshots.-,Navigate%20to%20the%20area%20of%20the%20app%20you%20want%20to,top%20or%20right%2Dside%20button.)
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you and keep us updated.

1

Hi everyone, I can't install AVG on my Microsoft X Pro can anyone help me about it?

5

Hello Fernando,
Thank you for contacting AVG Community Support.
We understand that you are unable to install AVG on my Microsoft X Pro.
We are really sorry to know this. We'll certainly check and help you out.
Could you please let us know the operating system name and version of your device? 
It may also help us to diagnose the issue you are experiencing if you can attach a screenshot of the problem. If you are not sure how to make a screenshot on your device, please find instructions for a variety of devices here: | AVG. (https://support.avg.com/SupportArticleView?l=en&urlname=avg-create-screenshot#:~:text=Albums%20%E2%96%B8%20Screenshots.-,Navigate%20to%20the%20area%20of%20the%20app%20you%20want%20to,top%20or%20right%2Dside%20button.)
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you and keep us updated.

4

Thank you for writing us back.Fernando,
Yes, you could install and activate AVG Internet Security on your Windows 11 ARM processor. To do that follow the below article :

If you need anything else at all, feel free to message us at any time. I’d be happy to help.

Looking forward to hearing from you.
3

Hi, thank you for the support but everytime I try to intall I received a mesnsage saying :

"This app can't run on this device
Avg Antivirus
Avg Technologies CZ
This app can't run beacause it causes security or performave issues on windows. A new version may be available. Check with your software provider for an updated version that runs on this version of windows."

I have Windows 11 Home arm. I Tried instaling the AVG with windows defender on and off same menssage.

What should I do to instal it?

Thank you

2

Hi there, 

Thank you, I will wait for further information.

6

The OS is windows 11 arm, on microsoft surface pro x. There is any way AVG can be installed?
Thanks

7

Hello Fernando,

Thank you for writing back to us. We are sorry to know that you are unable to install AVG Internet Security on Windows 11 Arm processor device. We have escalated your request to next level of team. They will check and get back to you via email soon. We really appreciate your patience.