The AVG scan didn't detect anything, that's why I initiated this inquiry for support.
I didn't find MicrosoftRuntimeUpdate.vbe at the file location in the alert. MicrosoftRuntimeUpdate.vbe was not found in Task Manager Processes or Startup. I ran a full scan using the windows malware removal tool and it didn't detect anything either.I'm of the opinion at this point it was a popup designed to scare me into buying the additional AVG protection service as I kept having AVG popups concerning scans and offers right after i got the alert popup. Thanks for your consideration, but I don't seem to have a problem at the moment.
I have been using AVG for years yet I recently got a popup alert during pc startup concerning MicrosoftRuntimeUpdate.vbe. Does AVG not deal with this threat?
Hello John,
We appreciate your efforts in sharing the screenshots.
Please run a full computer scan using AVG and check if it detects any threat. If no detection is captured, we need to check 'MicrosoftRuntimeUpdate.vbe' process on your PC to see if it is a threat.
To do so, please open Task Manager when the pop-up occurs and right click on the specific process, select 'Open File location'. This will show you the original location of the threat message.
Please do share the screenshot of the same to assist further.
Hello John,
We will check and clarify this for you.
Could you share the screenshot of the alert appear during the startup of your PC?
Please do mention the name of the AVG program you use and its version?
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
We will check and clarify this for you.
Could you share the screenshot of the alert appear during the startup of your PC?
Please do mention the name of the AVG program you use and its version?
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
It says:
Windows Script Host
Loading Script
"C:Users\willjohna\AppData\Roaming\libraries\MicrosoftRun
timeUpdate.vbe" failed (Operation did not complete
successfully because the file contains a virus or potentially
unwanted software.).
Hi John,
We realize this must be upsetting. We can confirm you that this is not a campaign message from AVG. Please be assured that we will do all that's necessary to have this issue taken care.
We have sent you an email with steps to connect with our Senior Technician to check the situation on your computer.
If the e-mail is not found in your inbox, do check your spam/junk folders as well.
Thank you.
We realize this must be upsetting. We can confirm you that this is not a campaign message from AVG. Please be assured that we will do all that's necessary to have this issue taken care.
We have sent you an email with steps to connect with our Senior Technician to check the situation on your computer.
If the e-mail is not found in your inbox, do check your spam/junk folders as well.
Thank you.