Hello Kristen,
We realize this must be upsetting and apologize for the inconvenience caused.
As per our record, you have signed up for AVG TuneUp - Unlimited Devices (60 day) trial on 10th May 2019 and it has auto renewal service enabled.
Are you able to see this trial on your AVG MyAccount?
Hence, the attempts to charge for a 1 year subscription is on process and it seems that PayPal has blocked the payment.
Do you want us to cancel the auto renewal service on your behalf?
We have sent an email for you to share the screenshot of your AVG MyAccount page to investigate regarding "unsubscribe" option.
Hi, I have been beating my head off with this, I have been trying to look for an unsbscribe button, I click on subscriptions - as instructed, there is no button. I check on chat support, it's not available. PLEASE HELP!
Hello Kristen,
We realize this must be upsetting and apologize for the inconvenience caused.
As per our record, you have signed up for AVG TuneUp - Unlimited Devices (60 day) trial on 10th May 2019 and it has auto renewal service enabled.
Are you able to see this trial on your AVG MyAccount?
Hence, the attempts to charge for a 1 year subscription is on process and it seems that PayPal has blocked the payment.
Do you want us to cancel the auto renewal service on your behalf?
We have sent an email for you to share the screenshot of your AVG MyAccount page to investigate regarding "unsubscribe" option.