Hi Marc,
We apologize for the inconvenience caused. We request you to reactivate AVG in your computer to get this issue fixed. Please follow the steps in this article to activate AVG ( http://support.avg.com/SupportArticleView?urlname=Activate-AVG-Zen-Protection-Performance-or-Ultimate ). Also, please let us know if you have installed AVG PC TuneUp paid or trial version previously.
Please do not hesitate to get back to us for further assistance. Thank you.
MyAccount webpage shows that I have Performance Pro valid till December 2016 (which I know is the correct one because I bought 2 years license), but AVG Zen on my pc shows that my subscribtion is over and I have Performance free now. How to fix this ?
https://onedrive.live.com/redir?resid=EB57F97D74F7DD0C!536&authkey=!ANw6Q61J6bXPbkE&v=3&ithint=photo%2cjpg
https://onedrive.live.com/redir?resid=EB57F97D74F7DD0C!535&authkey=!AGoPMDtrhYDhR6M&v=3&ithint=photo%2cjpg
Hello,
I did as described in the instruction you sent me and nothing changed. I still have Perfromance free on my desktop.
Hello,
I did as described in the instruction you sent me and nothing changed. I still have Perfromance free on my desktop.
Hi Marc,
We apologize for the inconvenience caused. We request you to reactivate AVG in your computer to get this issue fixed. Please follow the steps in this article to activate AVG ( http://support.avg.com/SupportArticleView?urlname=Activate-AVG-Zen-Protection-Performance-or-Ultimate ). Also, please let us know if you have installed AVG PC TuneUp paid or trial version previously.
Please do not hesitate to get back to us for further assistance. Thank you.