Missing items in the quarantine folder

We're sorry to know that, Lex. In this regard, we'd suggest you to check if the appropriate Decryptor is available online.

Hi, my laptop has been infected with the WEUI Ransomware. Im using the free avg antivirus n it detected the corrupted files and was said that it is transferred to the quarantine folder. However there is nothing in the quarantine eventhough it was said to detect n quarantine the files. I have not heard of this weui virus and it infected my laptop when i needed the most to do my university final exams. i want to know how to remove the weui virus and also how can I view the items in the quarantine file and delete it. Please help me its very urgent. I have a lot of personal information and none of the files can be accessed because of the weui virus, 100% all files can't be opened and accessible.

Hello Lex,

We will work together to sort this issue.

Please let me know how you came to know that your computer is infected by Ransomware. Is your files encrypted? If so, please share the screenshot https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot of the encrypted files to check and assist further.

Also, share the screenshot of the detection from AVG and AVG Quarantine folder to check and assist further.

We're sorry to know that, Lex. In this regard, we'd suggest you to check if the appropriate Decryptor is available online.

User-added image

Thank you for sharing us the screenshot, Lex. 
Initially, we'd like to clarify the reason that made you think that there was a Weui Ransomware attack on your computer. Reason being, we're unable to identify it from the provided screenshots.
Meanwhile, we'd suggest you to check the file extension (format) of the files that are inaccessible. If the files are encrypted, the file format would have been changed. If you identify the type of attack with the extension, you can try the decryption tool (respective tool) that are available at our end.

I have try to search for a decryption tool at your avg site, but there's no tool that decrypts the weui file. Even if there is a way to decrypt it i still need to get rid of the virus first, which i can't since the quarantine section is empty and i cant get rid of the virus from my laptop. It is very annoying as i have a very important exam for my degree right now and I can't use my laptop. I need to fix it very urgently.

Google can only explain the virus, but there is no way to solve it yet since its a new virus. Please help me thanks

Thank you for the screenshot.

We request you to check for the files in the file path.

Do check the Quarantine folder again.

Open AVG -> Settings -> scroll down  then you will find the quarantine folder.

Keep us posted.

I have over 60 files identified, its all said to be in the quarantine area but its not there