Mobile anti-theft

AVG Protection
11

Hello John.
I apologize for the inconvenience this may caused. I understand how something like this can really try your patience.  I request you to click on the following link http://bit.ly/1EC8H4H and fill out your details, select as android then the name of AVG Program that you installed in your mobile and in description explain about your issue completely and finally click on Email option. Our AVG mobile team will reply back to you via email with a perfect resolution. Thank you.

12

Thank you.
I'll keep you informed of progress.

13

Hi Komal,
I still haven't received a resolution to this problem.

Kind regards,
John.

1

I have AVG Antivirus Pro on my phone. Ever since I upgraded from a Samsung Galsxy S3 to an S5, I have not been able to set anti-theft up. Everything is fine on the phone, but when I go into avgmobilation and select anti-theft, whether I sign in with my Google account or my AVG account, it says no devices are registered. I have been trying to resolve this since April, but AVG have not been able to provide a solution. If anyone here can help it would be very much appreciated.

3

Hi John,
You are welcome. We appreciate your efforts and patience.  Feel free to contact us if you have any queries with AVG products. Thank you.

8

Hello John.
I apologize for the inconvenience this may caused. I understand how something like this can really try your patience.  I request you to click on the following link http://bit.ly/1EC8H4H and fill out your details, select as android then the name of AVG Program that you installed in your mobile and in description explain about your issue completely and finally click on Email option. Our AVG mobile team will reply back to you via email with a perfect resolution. Thank you.

5

Hi Komal,
I still haven't received a resolution to this problem.

Kind regards,
John.

6

Hello John.
Thank you for returning and posting. I appreciate your valuable effort. Please feel free to contact us back for any further assistance. Thank you.

9

Hello John.

We regret for the inconvenience caused. While verifying your records it seems that your query has been escalated to our higher level team for analysis. They are working on your case and they will get back to you as soon as possible.

Thank you.

4

Hi Aravind,
Thanks for your reply.
I've already tried that and the person I spoke to directed me to this forum. I'll try again and see what happens.

2

Thanks Aravind. Will do.

10

Thank you.
I'll keep you informed of progress.

7

I've had a reply, but the recommended procedure didn't solve the problem. :frowning: