Junita,
You can find answer to your question together with your another post here https://support.avg.com/answers?id=9060N000000TznF .
Please try keep whole conversation in one question/thread to speed up resolution.
Went to change sim card in mobile phone and on startup it is now asking for a pin to unlock it. It says "this phone is safely locked by antivirus application". I have no idea what it could be as don't remember setting it up. Even if i put old sim back in the phone is still locked. How do i go about unlocking the phone? There isnt a phone number to ring support for mobiles… grr
Junita, Also in future please refrain from carrying out multiple topic postings on the same subject! You won't obtain an answer to your query any faster!.
AVG Guru