Hello Theresa,
We are sorry for the inconvenience caused.
We request you to contact our Mobile team regarding this.
Please click on this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales .
Select the option as "YES" and the operating system as "ANDROID"
Fill in all of the details and at the bottom you will get the option to get "answer via email"
Once your request is submitted you will be getting the prompt answer via email from our mobile team.
I have AVG ultimate on my Samsung Galaxy grand Prime phone. Just recently (20 minutes, maybe) a notification popped–threat found–suspected malware. it's mobile tracker 1.0. AVG says it's a system app that can't be deleted so I should disable the program. When I clicked disable, it took me to application info. There were two buttons at the top, "force stop" and "disable". I tried to click disable but i couldn't, so i clicked force stop instead. Avg still showed it as a threat. I went back and closed all my apps, but it was still a threat. Now that I've gone back and forth between the avg and application info pages a few times, the "force stop" button can be clicked again. What do I do?
Hello Theresa,
We are sorry for the inconvenience caused.
We request you to contact our Mobile team regarding this.
Please click on this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales .
Select the option as "YES" and the operating system as "ANDROID"
Fill in all of the details and at the bottom you will get the option to get "answer via email"
Once your request is submitted you will be getting the prompt answer via email from our mobile team.