Money back problem

General discussion
3

Hi Diego,

We understand your concern.
I see that you have already contacted our Sales Team regarding this issue.
They have moved the case to the Refund team.
The Refund team will check and get back to you as soon as possible.
I request your patience in this matter.

1 
Hi. Good afternoon.
Last July I requested the return of a payment I made by credit card for AVG Internet Security and a message about the return confirmation arrived to my email.
However, today I received my credit card receipt and it is charging me the balance that they were supposed to return. What to do?
2

Hi Diego,

We understand your concern.
I see that you have already contacted our Sales Team regarding this issue.
They have moved the case to the Refund team.
The Refund team will check and get back to you as soon as possible.
I request your patience in this matter.