Hi David,
We understand your situation and this isn't the experience we wanted you to have with AVG.
AVG is partnered with the established eCommerce provider Digital River, which manages the online sale and distribution of AVG products and services. If you purchase an AVG product from the official AVG website or from the user interface of an AVG product, the order transaction may be fulfilled by Digital River.
On checking, you have been charged for the automatic renewed for AVG Ultimate subscription on 2019-09-16 for GBP79.99. I see that you have cancelled the auto-renewal for the subscription today. So you will not be charged in future.
Since you do not use a computer, I have processed refund for the same and also sent an email confirmaton for your reference.
Four years ago I Cancelled my account with AVG so I thought. This was due to fighting a serious terminal illness. Which due to the medication side effects was making me forgetful. So I had all my bills paid by direct debt. What I did not know was AVG just continue represents to you bank for payment for Anti virus product which I had cancelled by direct debt and with AVG. So for the last 4 years they continue been taking money from my account for a product I don't need. I DON'T OWN A COMPUTER. I have a smart phone link to my TV and WiFi printer. My phone comes with anti virus from my phone provider. This company is no better than a scammer. As a old age pensioner who can little afford this type of scam I think the best action is to bring it to the attention of consumer TV programmes like Watchdog with 20 million viewers and Facebook Twitter. Another avenue is to write all the UK Government MPs asking for a change in the Law. AVG have a set where you can cancel you account but not before you paid for this year's product even if you do not want it. There is another button you press that ask if want to cancel your account for the future. So tried to do that all that happens is cursor spining saying progressing you request 1 hour later still doing this nothing happening. In other words it a scam.The latest thing is your Direct debt comes out as DIGITAL RIVER NOT AVG so when you get your monthly statement from the bank you are unaware it's AVG till the refund period has lapsed. Even when you think you cancelled your contract you not made aware you have to also can cancell future years or you will get a bill . Fours years ago I cancelled by phone and was told my subscription was Cancelled. Was not made a ware of future subscriptions still running. I no don't that AVG will come back and say it's all my fault. Well how come when I spoke to my Bank head office they told me the that AVG and other anti virus companies cause major problems to there customers. We are talking hundreds of bank customers.
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Hi David,
We understand your situation and this isn't the experience we wanted you to have with AVG.
AVG is partnered with the established eCommerce provider Digital River, which manages the online sale and distribution of AVG products and services. If you purchase an AVG product from the official AVG website or from the user interface of an AVG product, the order transaction may be fulfilled by Digital River.
On checking, you have been charged for the automatic renewed for AVG Ultimate subscription on 2019-09-16 for GBP79.99. I see that you have cancelled the auto-renewal for the subscription today. So you will not be charged in future.
Since you do not use a computer, I have processed refund for the same and also sent an email confirmaton for your reference.