Money taken despite cancelling

Hi Mat,

This isn't the experience we want you to have. We'd like to look into this & clarify.
However, upon checking your account, we're unable to find any recent charges. It might be registered under your alternate/old email address.
Since, it isn't recommended to share the account info over this public post, we've sent you an email requesting the info.
Please revert to us via it to proceed further.

why has money been taken despite having cancelled my subscriptions, shameful

Hi Mat,

This isn't the experience we want you to have. We'd like to look into this & clarify.
However, upon checking your account, we're unable to find any recent charges. It might be registered under your alternate/old email address.
Since, it isn't recommended to share the account info over this public post, we've sent you an email requesting the info.
Please revert to us via it to proceed further.