Money taken from account

AVG Protection
7

Hello Conor,

We will certainly check this for you.

You have been charged for the automatic renewal of AVG TuneUp - Unlimited.

When you subscribe for trial version, you will be enrolled into automatic renewal and will be charged 3 days before the expiration of the product.

Please let us know, how would you like to proceed with this charge?

1

Money was taken from my account, I did a trial and ended it, so y have I had to give payment, this is not right, I would quite like this sorted

2

I have now made sure it is canceled and rectangles it, I did cancel it a while ago almost the day I put it on as I only wanted the free version of the product, but it asked me to put my credentials in anyway, so I did, I did not mean to start the free trial and made sure I didn't, so where this has come from I do not know, like I have said I have now made sure that it is cancelled, as the payment receipt has only just come through, this is a large portion of my money gone for something I didn't sign up for, and as I am not earning much what so ever, this is very bad against the money I have been saving. 

Thank you for your cooperation.

Conor Dite

3

You're most welcome Conor,
Feel free to contact us again if you need any further assistance.
Cheers,
Alok.

5

That's brilliant, thank u very much

4

Hello Conor,

We will certainly check this for you.

You have been charged for the automatic renewal of AVG TuneUp - Unlimited.

When you subscribe for trial version, you will be enrolled into automatic renewal and will be charged 3 days before the expiration of the product.

Please let us know, how would you like to proceed with this charge?

6

Conor, we will make sure that the money gets credited back to your account.

I have escalated your case to the refund team. They will process refund and contact you via email confirming the same.

We appreciate your time and co-operation.