Money taken from my account

AVG Subscription
2

Hi Adele,

We acknowledge your refund request.
However, upon checking your account, we're unable to find the charge. It might be under your alternate email address.
As it isn't recommended to share the  account info over this post, we've sent you an email requesting few info.
Please revert to us via email to proceed further.

3

Hi Adele,

We acknowledge your refund request.
However, upon checking your account, we're unable to find the charge. It might be under your alternate email address.
As it isn't recommended to share the  account info over this post, we've sent you an email requesting few info.
Please revert to us via email to proceed further.

1

I was charged $89.99 to my account which I did not authorise. Please refund this money and how did this happen. How can you have access to my account.? Adele