Money taken from the account

Hi. I just got a message from Paypal that there was over £74 taken from my account for some sort of subscription. I did not order anything. I am a single mum with two children. I have no money to live on until the rest of the month. Please, is there any way you could refund this and cancel whatever it is for? Please, I'm begging you.
Kindest Regards,
Anna Sobol

Hi Anna,

We acknowledge your refund request.
Upon checking your account, we're unable to locate the charge. It might be under your alternate account.
As it isn't recommended to share the account/order info over this public post, we've sent you an email requesting few info. 
​​​​​​​Please revert to us via email to proceed further.