Money taken out of my Visa, but says it's not installed on my laptop

AVG Protection
5

Hi Frances,
We apologize for the inconvenience. It seems that you have not activated the product with the renewed license number, please follow the steps using link http://avgread.me/1bsLsmy and activate the AVG product. If you receive the same message again, please feel free to contact us for further assistance.
Thank you

6

Hello Beverly,
We apologize for the inconvenience caused. From your reference number: 701-0073305 you have provided, the expiry date of the product is 2016.9.29. Please refer this article http://avgread.me/1GY4vRT to activate your AVG Protection multidevice.
Feel free to get back to us for any issues with AVG.
Thank you.

1

Have renewed my subscription as of October 12, 2015 and money has been taken out of my VISA acct., but it keeps popping up that I have no protection, yet I was told it had been successfully installed.  Can you tell me why I have no protection???

2

Hello Beverly,
We apologize for the inconvenience caused. From your reference number: 701-0073305 you have provided, the expiry date of the product is 2016.9.29. Please refer this article http://avgread.me/1GY4vRT to activate your AVG Protection multidevice.
Feel free to get back to us for any issues with AVG.
Thank you.

4

I have renewed my subscription as of Sept. 29, 2015, reference number: 701-0073305, but the screen is popping up showing my protection will end in nine days (as of today, Oct. 19, 2015). I have a hard copy of my renewed subscription and the amount of $53.99 has been taken from my Visa card. Can you explain? Thanks.

3

Hi Frances,
We apologize for the inconvenience. It seems that you have not activated the product with the renewed license number, please follow the steps using link http://avgread.me/1bsLsmy and activate the AVG product. If you receive the same message again, please feel free to contact us for further assistance.
Thank you