MOney taken without permission

Hello Elizabeth,

We acknowledge your refund request and sent an email to get a confirmation regarding the charge.
Please revert to the email without changing the subject.
Thank you.

I have had money taken from my credit card without my persmission.  I now have two AVG VPN subscriptions!  How do I get my money back?  Elizabeth 

Hello Elizabeth,

We acknowledge your refund request and sent an email to get a confirmation regarding the charge.
Please revert to the email without changing the subject.
Thank you.