Hello Heather.
We'll certainly clarify this charge and help with your refund request. This order was placed because you agreed to automatic extensions of your subscription when you originally signed up for AVG Internet Security - Unlimited (60 day trial). We can assure you that we have not processed any unauthorized payments from your card or account.
We sent an email notification 10 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
We would like to inform you that the refund of your order has been started.
Please take a note that the exact time the refunded amount will reach your account depends on payment operators, therefore we can no longer influence this process.
Generally, it should not take more than 7 business days.
I had 69.99 withdrew from my bank account and I NEVER ordered anything from THIS company . Please explain why u took 69.99 from my account , discontinue/close any account I have and refund my money please .
Hello Heather.
We'll certainly clarify this charge and help with your refund request. This order was placed because you agreed to automatic extensions of your subscription when you originally signed up for AVG Internet Security - Unlimited (60 day trial). We can assure you that we have not processed any unauthorized payments from your card or account.
We sent an email notification 10 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
We would like to inform you that the refund of your order has been started.
Please take a note that the exact time the refunded amount will reach your account depends on payment operators, therefore we can no longer influence this process.
Generally, it should not take more than 7 business days.