Money withdrawn from bank without knowledge

Hello Chris,
Thank you for contacting AVG Community Support.
We understand that you wish for refund.
We are really sorry to know this. We'll certainly check and help you out.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details.
Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.

Hello Chris,
Thank you for contacting AVG Community Support.
We understand that you wish for refund.
We are really sorry to know this. We'll certainly check and help you out.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details.
Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.

I cancelled my account two years ago, now suddenly 60.92 pounds has been taken from my uk account and i do not know why. Please could you shed some light on this as i do not want to be billed for a product i havent ordered and require a full refund

Chris lewis