Hello Jeffrey,
Thank you for contacting AVG Community Support.
We understand that you are unable to perform the performance scan.
We are really sorry to know this. We'll certainly check and help you out.
However, we'd like to clarify about the campaign notifications during the scan.
Usually, AVG program provides pop up offers for other AVG programs, in order to personalize/improvise the existing app.
An user can either proceed to purchase through the prompt or ignore, depending on their preferences.
If you prefer to fix the performance issues, then you may need to subscribe AVG TuneUp & activate it to fix them.
You can also ignore them by clicking on 'Skip for now' option, which is available at bottom right corner in the smart scan result.
Also if you wish to disable this campaign pop up for other AVG apps, we request you to follow the steps from below article to disable offers: | AVG (https://support.avg.com/SupportArticleView?l=en&urlName=avg-privacy-settings&q=privacy&supportType=home)
Thank you and keep us updated.
I have paid for a 2 year subscription.
Everytime i try to "Scan my MAC"the software goes through 4 checks
1. Virus Defination…ok with a tick
2. Virus Malware…ok with a tick
3. Advances Issues…ok with a tick
4 Performance Issues… Unresolved, It then asks me to buy another subscripition .My original subscription is only 1 month old and I bought a 2 year subs.
What is going wrong, There is no one to talk to I am in my 70s and need help to understand, when i buy software to help keep my MAC CLEAN I have further problems . Why cant they provide a help line in the UK to resolve these issues
very disapointed with the company
Hello Jeffrey,
Thank you for contacting AVG Community Support.
We understand that you are unable to perform the performance scan.
We are really sorry to know this. We'll certainly check and help you out.
However, we'd like to clarify about the campaign notifications during the scan.
Usually, AVG program provides pop up offers for other AVG programs, in order to personalize/improvise the existing app.
An user can either proceed to purchase through the prompt or ignore, depending on their preferences.
If you prefer to fix the performance issues, then you may need to subscribe AVG TuneUp & activate it to fix them.
You can also ignore them by clicking on 'Skip for now' option, which is available at bottom right corner in the smart scan result.
Also if you wish to disable this campaign pop up for other AVG apps, we request you to follow the steps from below article to disable offers: | AVG (https://support.avg.com/SupportArticleView?l=en&urlName=avg-privacy-settings&q=privacy&supportType=home)
Thank you and keep us updated.