Mouse frozen on the screen?

General discussion
3

Hello Marie,
Please be informed that it might be an issues with the hardwares. Please try to reinstall your mouse drivers and if still you are facing the issue please try to replace your mouse and check whether it resolves the issue.
Thank you.

1

Hi!
Today the mouse "symbol" on the screen didn't want to move anywhere? Is it a virus? If it is what should I do? And if it's not what should I do?

Bye bye:-)

2

Hello Marie,
Please be informed that it might be an issues with the hardwares. Please try to reinstall your mouse drivers and if still you are facing the issue please try to replace your mouse and check whether it resolves the issue.
Thank you.