Mozilla Thunderbird email client freezes up when AVG is enabled

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16

yes, when I disable "email" or "computer" protected it works fine.

12

Hi Donna,
Did you tried to disable single AVG components to see which one is causing it?
Thanks

14

Donna, Yes.
AVG Guru

15

Hi Donna,
In order to analyze it please provide us with diagnostic output using this tool and please add detailed description of issue.
Thanks

13

Hi Donna,

Please try completely uninstall Microsoft Security Client to see if it solve that issue.

Thanks

11

lipply@gmail.com_19100137.7z

1

Frequently see thunderbird email client (not responding) or freezing up.  But when I disable AVG - there is no problem.  Is there a fix for this?

4

Hi Donna,
In order to analyze it please provide us with diagnostic output using this tool and please add detailed description of issue.
Thanks

3

should I have all of AVG components turned on at the time of running the tool?

5

Hi Donna,

Please try completely uninstall Microsoft Security Client to see if it solve that issue.

Thanks

9

I emailed screen shots.

7

Donna, Yes.
AVG Guru

8

Hi Donna,
Did you tried to disable single AVG components to see which one is causing it?
Thanks

10

lipply@gmail.com_19100137.7z

6

Donna, I thought your screenshots would have been png, gif or jpeg. Anyway if you want to send a word doc you can upload to the AVG FTP server (http://support.avg.com/SupportArticleView?urlname=How-to-upload-a-file-to-our-FTP-server).
AVG Guru

2

yes, when I disable "email" or "computer" protected it works fine.