Hello Lawrence,
Thank you for reaching AVG Community Support.
We regret the inconvenience to had with getting the error code.
Generally, you will get this error code when there is an intermittent issue in the network. In that case reconnecting/changing the VPN location may solve this issue.
Please try to connect to different server location and check.
If AVG Secure VPN is unable to establish a connection, try the following troubleshooting steps:
Select a different AVG server location. Open AVG Secure VPN, then click Change location on the main application screen and select a location.
Select a different VPN protocol. Open AVG Secure VPN, and go to ☰ Menu ▸ Settings ▸ VPN protocols.
Disconnect other VPN services that may be running on your PC. If you are connected to another VPN, it is likely that AVG Secure VPN won't work properly.
Restart your PC and try connecting to AVG Secure VPN again.
Check the configuration of your firewall. Firewall configurations vary according to the vendor/manufacturer. Consult the related documentation for information about running a VPN.
Confirm that your subscription is active. Open AVG Secure VPN, and go to ☰ Menu ▸ My subscriptions. Ensure Active appears next to AVG Secure VPN. For detailed activation instructions, refer to the following article: Activating an AVG Secure VPN subscription.
If AVG Secure VPN is still unable to establish a connection, try to uninstall and reinstall the application.
Please try and let us updated with the status of the issue.
Thank you for understanding!
Hello Lawrence,
Thank you for reaching AVG Community Support.
We regret the inconvenience to had with getting the error code.
Generally, you will get this error code when there is an intermittent issue in the network. In that case reconnecting/changing the VPN location may solve this issue.
Please try to connect to different server location and check.
If AVG Secure VPN is unable to establish a connection, try the following troubleshooting steps:
Select a different AVG server location. Open AVG Secure VPN, then click Change location on the main application screen and select a location.
Select a different VPN protocol. Open AVG Secure VPN, and go to ☰ Menu ▸ Settings ▸ VPN protocols.
Disconnect other VPN services that may be running on your PC. If you are connected to another VPN, it is likely that AVG Secure VPN won't work properly.
Restart your PC and try connecting to AVG Secure VPN again.
Check the configuration of your firewall. Firewall configurations vary according to the vendor/manufacturer. Consult the related documentation for information about running a VPN.
Confirm that your subscription is active. Open AVG Secure VPN, and go to ☰ Menu ▸ My subscriptions. Ensure Active appears next to AVG Secure VPN. For detailed activation instructions, refer to the following article: Activating an AVG Secure VPN subscription.
If AVG Secure VPN is still unable to establish a connection, try to uninstall and reinstall the application.
Please try and let us updated with the status of the issue.
Thank you for understanding!