Hi Edmund.
We regret any inconvenience caused.
Do you receive any error message when you open MS Office applications?
If you do, please share a screenshot (https://bit.ly/30ptlLh) of it. Do you remember performing any particular action in AVG Internet Security or AVG TuneUp that might have caused this issue?
My AVG Ultimate was automatically updated this morning, and now I can't open MS Office 2013.
When I started my computer this morning, I immediately received a message that AVG had been updated. I then tried to open a MS Word file, and received an error message: "L'élément que vous avez sélectionné n'est pas disponible. Il peut avoir été déplacé, renommé ou supprimé." In other words, the selected file wasn't available. I clicked on several other Word and Excel files and received the same message. I tried to open MS Word directly and got no response. I then ran AVG Scan and Tune-Up, but was still unable to open any MS Office file. Fortunately, I have another laptop that AVG did not update this morning, and I have now copied my MS Word files to that computer.
Thank you for writing back to us, Edmund
We are aware of this issue caused from the recent AVG TuneUp update.
Our developers are working on the solution.
To check further and to do some troubleshooting, we would like to offer you a free remote session.
We have sent an email with further details. Please check your inbox/spam for the email.
Hi Edmund.
We regret any inconvenience caused.
Do you receive any error message when you open MS Office applications?
If you do, please share a screenshot (https://bit.ly/30ptlLh) of it. Do you remember performing any particular action in AVG Internet Security or AVG TuneUp that might have caused this issue?