Msg reads: "AVG is not able to recognise your licence number"

AVG error window gives two options input current licence number (which remains grey) or new licence number, which of course won't accept current licence number.  However current licence valid to August 2019, so it's stalemate.  This window overrides some programmes which then close.  So frustrating.  Do I have to reinstall as advised on the message???

Hello Deborah,

We will help you with this.
Could you provide the screenshot of AVG window where you enter the license number?
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.