Hello Sabrina,
We're happy to help.
Upon check your record, we see that your AVG subscriptions have been activated on 9 devices.
Unfortunately, we don't have an option to find the device's name.
Let us know if you need further help.
My subscription is for multiple devices. Unfortunately I have had 4 (2 phones, 1 laptop and a desktop) where I have had to obtain replacements. However as they are now unuseable, I have no way to uninstall the AVG products from them in order to install on my replacement devices. Is there somewhere that I have overlooked that shows the actual devies that the installation is on, so that I can sever the connection and thereby remove AVG from the now unuseable items?
Hello Sabrina,
We would like to inform you that activation count will increase as per the attempts that is (License usage monitoring platform) Lump counts all activation attempts in the last 30 days.
Hence, the device count will be reset with in 30 days and will show only active devices count soon. Also, we received and escalated your feedback about checking the device details and add/remove licenses from primary account. Thank you.
Hello Sabrina,
We're happy to help.
Upon check your record, we see that your AVG subscriptions have been activated on 9 devices.
Unfortunately, we don't have an option to find the device's name.
Let us know if you need further help.
Thank you. So really, my only option to be able to install on the 4 replacements is to cancel my current subscription and then reinstall a new subscription on the 5 that still work and the 4 replacements. Perhaps this could be something looked into for future subscriptions; I have other softwares that show me the named systems they are on and I am able to control removal / addition of those softwares from my primary account.