I purchased AVG Internet Security along with AVG Secure VPN. However, I am experiencing the following issues:
A: When I use the AVG Interface to try and invite a device and send an invitation link, even though AVG claims that the invitation was sent successfully, the email is never received. I have tried this when adding Android Device and PC. I have tried multiple different email address, and every single time no invitation code email is received.
B: I downloaded AVG Antivirus for Android (FREE) and then from the MENU, I pressed AVG ACCOUNT and added my information. That screen now shows:
You are connected as s*****@n*****.x**
Now you can see your device information from computer.
Go to my.avg.com
Disconnect
However, the FREE version did not upgrade itself to PRO version. AND, on top of that, when I open the AVG Interface from my AVG INTERNET SECURITY on Windows 10, it does NOT show the ANDROID DEVICE at all.
Please advice as to how I might fix these issues.
Android Device Information: Samsung S8
Android OS: 7.0
Hi Nauman,
I can understand how you feel, as I would feel the same in your position. I've escalated your case to our Senior Team to resolve the issue with the Invitation Link.
Meanwhile, you can install and activate the AVG Internet Security Unlimited by following the steps provided in this article http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Protection
Also, I would like to inform you that it takes up to 24 hours to upgrade to PRO version. I request you to be patient for a day and check whether it upgrades to PRO. If issue persists
Please click on this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales .
Select the option as "YES" and the operating system as "ANDROID"
Fill in the details and click on the option "Answer via Email"
Once your request is submitted you will be getting the prompt answer via email from our mobile team.
Hi Nauman,
I can understand how you feel, as I would feel the same in your position. I've escalated your case to our Senior Team to resolve the issue with the Invitation Link.
Meanwhile, you can install and activate the AVG Internet Security Unlimited by following the steps provided in this article http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Protection
Also, I would like to inform you that it takes up to 24 hours to upgrade to PRO version. I request you to be patient for a day and check whether it upgrades to PRO. If issue persists
Please click on this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales .
Select the option as "YES" and the operating system as "ANDROID"
Fill in the details and click on the option "Answer via Email"
Once your request is submitted you will be getting the prompt answer via email from our mobile team.
Nauman, Also please note that AVG Android support is provided through email only.
AVG Guru