Multiple products

AVG Subscription
3

Hi Andrew,

I can understand how you feel, as I would feel the same in your position, but please know that I will do everything to help you with this problem.

I see that you have 3 active subscriptions for AVG Internet Security for 1 computer each and AVG PC TuneUp for 1 computer only.
If you wish to get a Refund, I can help you with the Refund for the recent renewal of AVG Internet Security and merge the other two subscriptions and extend the validity or else you can merge all the three Licenses and extend the validity.

You can also install and activate the AVG PC TuneUp by following the steps provided in this article: How to download, install, and activate AVG PC TuneUp

Please let me know what you wish to do with the subscriptions and we will proceed accordingly. You can also reach out to our Phone Support @+44 1163 668 542  or +44 (0) 800 652 4940 and start a Live Chat Session with our Chat Team here.

1

I have just been reviewing my account status and it seems that I have three current Internet security licences. I remember deciding to have two of them and must have added a third when invited to automatically renew one licence after I had already re-created it manually.

I have written to AVG before to ask for some clarity and to ensure that I can either make use of the products or transfer them to other members of my family, but communicating with AVG is not easy. Not like marketing emails and renewal reminders which come up with alarming regularity.

I also have a two year licence for the AVG PC tune-up product which I have not been able to transfer to my new laptop. I wonder if it is deliberately made difficult, or if I am just not as computer savvy as I always thought I was.

I ask someone from AVG to help me though this and make sure I am not paying the ever increasing fees for services I am not or cannot use.

Many thanks,

Andrew

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2

Hi Andrew,

I can understand how you feel, as I would feel the same in your position, but please know that I will do everything to help you with this problem.

I see that you have 3 active subscriptions for AVG Internet Security for 1 computer each and AVG PC TuneUp for 1 computer only.
If you wish to get a Refund, I can help you with the Refund for the recent renewal of AVG Internet Security and merge the other two subscriptions and extend the validity or else you can merge all the three Licenses and extend the validity.

You can also install and activate the AVG PC TuneUp by following the steps provided in this article: How to download, install, and activate AVG PC TuneUp

Please let me know what you wish to do with the subscriptions and we will proceed accordingly. You can also reach out to our Phone Support @+44 1163 668 542  or +44 (0) 800 652 4940 and start a Live Chat Session with our Chat Team here.