Hoping you can help me. I am hugely confused. I have just subscribed for multi-device protection prompted by a notification that I was unprotected at a number of levels. I have looked at my account and can see that I am apparently subscribed and paid for potentially 4 versions of protection involving some significant sums of money, but the warning notices tell me I have apparently no active protection.
I don't actually need multi-device protection I just need it for my laptop.
How come I am receiving frightening warnings when I appear to be potentially oversubscribed.
I am not tech savvy and am feeling quite stressed by this. I would really appreciate some help here to get myself set up with one subscription that does what I need it to do.
Hi Philippa,
We regret the discomfort this has caused you. We'll look into this & help you.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.