I have several AVG products - moved to a Ultimate VIP (multi-device) on March 2024. All subscriptions, some paid for ahead were to be combined and grouped. Next renewal date was quoted as February 7, 2025. I only have one device covered and keep getting renewal notices wanting payments now.
HELP –
Hello Nancy,
Thank you for contacting AVG Community Support. We are sorry for the inconvenience caused. We understand that you are keep getting renewal notice even though you have AVG Ultimate VIP subscription. We will check and help you to resolve it.
Please provide the following information to help you better :
1. Confirm the version of operating system installed in your device.
2. Please make sure whether all AVG product were active.
3. Share us the screenshot of the renewal notices which you keep getting.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.
Hello Nancy,
Thank you for contacting AVG Community Support. We are sorry for the inconvenience caused. We understand that you are keep getting renewal notice even though you have AVG Ultimate VIP subscription. We will check and help you to resolve it.
Please provide the following information to help you better :
1. Confirm the version of operating system installed in your device.
2. Please make sure whether all AVG product were active.
3. Share us the screenshot of the renewal notices which you keep getting.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.
I have Windows on a PC - Microsoft version 10. I have made a list from "my subscriptions" and they show all different dates to expire:
Premium 03/24/2025; Tune UP 06/26/2025; Breach Guard 02/07/2025; Internet Security 4/13/2025; Driver Update 06/272025; Battery Saver 06/27/2025; Anti Track 02-17-2025; VPN Seure 01/02/2025; Security Identity 01/31/2025. The current ask for renewal is Premium for $207.99 which expires in December 2024 –
See what I mean about subscriptions
Nancy
Thank you for taking the time to write back to us, Nancy.
We will certainly look into this and help you. As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address.
Please check for the email and revert to us.
Thank you for your understanding.