My 10 family member AVG subscription

Hi Rod,

This isn't the experience we want you to have. Let us attempt to work towards fixing the issue.
Initially, it isn't recommended to share the account details over this public post.
Upon checking our records, we see that you've reached us in 2018 for account merge (from your msn account to gmail account).
We see that you've an active subscription of AVG Internet Security MultiDevice under your primary account.
It can be used on 10 devices. Please let us know what happens while attempting to use AVG on your computers.
Regarding the other account varaxxxxxx@gmail.com, we're unable to find any subscription or AVG account affiliated with that email address. 

Over the past six to seven years, I have not been able to use my family subscription as advertised by AVG. This year I blocked AVG from debiting my account at subscription renewal time for the following reasons:
1. I could never enroll my family members
2. My biggest beef, AVG would not delete a second account that was deterring my effective use of my account. The two emails are (primary acc removed) and (2nd account). No matter how many times I asked to have the second email removed, the individuals I spoke with had no clue.

When you have erased the account attached to (2nd acc), I will continue with AVG. My account expires on January 6th of 2020. If I don't receive a confirmation email to that effect prior to than, I will seek another provider.

Rodney Davis

Hi Neal,

We are sorry to hear this.

This isn't the expected behaviour.

Please accept apologies for the difficulty you have experienced.

Yes, the call support is available only for the Windows products.

Our Chat was always active 24/7. However, we have a separate team for the Mobile products.

If you still face the same issue, we request you to contact our Mobile team using the following link https://support.avg.com/support_contact_form?l=&retUrl=support_sales

Thank you for understanding.

I have had the same issue, I could never add my wife's phone, and in past years gave up and just paid for her phone to have the software through play store. It is very frustrating to get an error message saying the code I just entered on my phone and still have another 8 devices un-used, is not able to work on just one more device. What is up with that? And then when I called the supposed toll free tech support number, low and behold, it is for Windows only, and they sent me to a self help site that is for basic help that I was actually intelligent enough to have tried on my own. Thank you for the help . . .
Hi Rod,

This isn't the experience we want you to have. Let us attempt to work towards fixing the issue.
Initially, it isn't recommended to share the account details over this public post.
Upon checking our records, we see that you've reached us in 2018 for account merge (from your msn account to gmail account).
We see that you've an active subscription of AVG Internet Security MultiDevice under your primary account.
It can be used on 10 devices. Please let us know what happens while attempting to use AVG on your computers.
Regarding the other account varaxxxxxx@gmail.com, we're unable to find any subscription or AVG account affiliated with that email address.