Hi Gabriel,
We'll certainly help you further.
I suggest you to disable AVG Internet Security and check if you're able to connect your PC with the printer.
For the steps, refer the article https://support.avg.com/SupportArticleView?urlname=Disable-AVG-Antivirus
Keep us posted.
i need to scan docs to my computer and will not let me proceed ,my printer works and accepts info from the computer to copy. but will not communicate to scan and send to email
Hi Gabriel,
We'll certainly help you further.
I suggest you to disable AVG Internet Security and check if you're able to connect your PC with the printer.
For the steps, refer the article https://support.avg.com/SupportArticleView?urlname=Disable-AVG-Antivirus
Keep us posted.