Hi Leonardo,
We are sorry to hear this.
We will help you to resolve the issue.
We have a separate team for the Mobile products.
Please follow the below steps to contact our Mobile team:
Please click on this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales .
Select the option as "YES" and the operating system as "ANDROID"
Fill in the details and click on the option "answer via email"
Once your request is submitted you will be getting the prompt answer via email from our mobile team
I understand this, but not completely because I'm receiving messages about the support center is shut down. But I lost 100K users today, because of this false positive. How can I solve this fast?
I work for a company that develops a bike-share app (https://play.google.com/store/apps/details?id=pbsc.cyclefinder.tembici&hl=en). But since this weekend, we are receiving reports from our users that AVG is reporting our app as malicious, with a Cerberus bank infection. I reported a false positive on the site and from my smartphone.
I want to know why the app that I develop falls in the backlist? And how can I communicate faster to AVG to fix possible errors in my app without knowing by my users?
Hi Leonardo,
We are sorry to hear this.
We will help you to resolve the issue.
We have a separate team for the Mobile products.
Please follow the below steps to contact our Mobile team:
Please click on this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales .
Select the option as "YES" and the operating system as "ANDROID"
Fill in the details and click on the option "answer via email"
Once your request is submitted you will be getting the prompt answer via email from our mobile team
We've replied to your post via Messenger. Please check & revert to us for further queries. Also, we request you to keep the conversation simple by maintaining the conversation in a single thread.
Thank you for your understanding in advance!
I understand this, but not completely because I'm receiving messages about the support center is shut down. But I lost 100K users today, because of this false positive. How can I solve this fast?